Returns

We want our customers to have full confidence when shopping with us, perhaps you bought the wrong pot size and would like to change it? Contact us and we will be happy to assist you.

We allow returns on the following conditions:

  • Items must be returned within 7 days from date of purchase.

  • Items will be inspected and must be undamaged in its original condition and packaging that came with it.

  • Due to hygiene reason, we do not accept items that came in contact with soil or any other organic material.

  • All returns must be dropped of at Potta Plantta’s office.

  • There will be no refund of delivery fees.

  • Refunds will be issued within 14 days via previous payment method.